Laserfiche Docs-on-the-Cloud


Laserfiche Docs-on-the-Cloud FAQs

General

Q: What is Docs-on-the-Cloud?
Q: Where is Docs-on-the-Cloud hosted?
Q: Who administers Docs-on-the-Cloud?
Q: What can I do with Docs-on-the-Cloud?
Q: How can I get started with Docs-on-the-Cloud?
Q: How do I run Laserfiche in the Docs-on-the-Cloud environment?
Q: How quickly will I be up and running Laserfiche?
Q: How do I load and store my files with Docs-on-the-Cloud?
Q: How do I access my server?
Q: Can I install other Windows Server applications on my Docs-on-the-Cloud server?
Q: How quickly can I scale my capacity up?
Q: What operating system environments are supported?
Q: How is this service different than a plain hosting service?

Billing

Q: How will I be charged and billed for my use of Docs-on-the-Cloud?
Q: When does billing of my Docs-on-the-Cloud systems begin and end?
Q: Are there additional charges billable by the-hour?
Q: If I have two instances at different locations, will I be charged for data transfer between the instances?

Hardware Information

Q: What kind of hardware will my application stack run on?
Q: How do I select the right instance type?
Q: What is an Amazon “Compute Unit”?

Security

Q: How do I prevent other people from viewing my systems?
Q: Does Docs-on-the-Cloud support Laserfiche server SSL for data transfer?
Q: Where can I find more information about security on Amazon?

Elastic IP

Q: What is an Elastic IP?
Q: Am I charged for my Elastic IP address?
Q: Do I need one Elastic IP address for every instance that I have running?
Q: How long does it take to map an Elastic IP address?

Data Center Locations and Availability Zones

Q: What is the difference between Data Center Locations and Availability Zones?
Q: Is Docs-on-the-Cloud running in more than one region? When will Docs-on-the-Cloud be expanding to new regions?

Data Storage and Backup

Q: What happens to my data when my instance terminates?
Q: Can my Laserfiche implementation be moved back to an on-premise server?
Q: Are my data files stored sequentially?
Q: What are snapshots, and why do you use them for backups?
Q: Are snapshots versioned? Can you use an older snapshot to do a point-in-time recovery?
Q: Do you offer encryption on volumes or snapshots?

Monitoring

Q: What is the minimum time interval granularity for the data that is monitored?
Q: Is there an additional charge for monitoring?
Q: Which operating systems are supported?
Q: What is the period of monitoring for a Docs-on-the-Cloud instance?
Q: Can I access the metrics data for a terminated Docs-on-the-Cloud instance or a deleted Elastic Load Balancer?

Failover and Elastic Load Balancing

Q: Does Docs-on-the-Cloud support immediate Failover or Elastic Load Balancing?
Q: Which operating systems does Elastic Load Balancing support?
Q: Which protocols does Elastic Load Balancing support?
Q: Can I use a single Elastic Load Balancer for handling HTTP and HTTPS requests?
Q: How many connections will my load balanced Docs-on-the-Cloud instances need to accept from the Elastic Load Balancer?

Docs-on-the-Cloud Running Microsoft Windows and Other Third-Party Software

Q. Can I use my existing Windows Server license with Docs-on-the-Cloud?
Q. What software licenses can I bring to the Windows environment?

Microsoft Windows Server License Mobility Pilot

Q. Is there a pilot program to use my existing Windows Server license with Docs-on-the-Cloud?
Q. What are the pilot eligibility criteria?
Q. What Microsoft software is eligible to be used with the Windows Server Mobility pilot?

Docs-on-the-Cloud Running IBM

Q. Can I include IBM software in my Docs-on-the-Cloud instance?
Q. Can I use my IBM licenses for these packages?

Service Level Agreement (SLA)

Q. What does your Docs-on-the-Cloud Service Level Agreement guarantee?
Q. How do I know if I qualify for a SLA Service Credit?

General


Q: What is Docs-on-the-Cloud?

    Docs-on-the-Cloud for Laserfiche is an optimized web service that provides resizable compute capacity in the cloud. It is designed to make the power of Laserfiche available securely wherever you have an Internet connection, while minimizing server administration tasks.

Q: Where is Docs-on-the-Cloud hosted?

    Docs-on-the-Cloud for Laserfiche instances are hosted on Amazon’s Data Centers. We have chosen Amazon as the best-of-breed provider, given its significant history of secure service to the financial industry, its proven implementations with IBM, its worldwide network of isolated Zones and Data Centers, and its innovation in new capabilities necessary to support document management.

Q: Who administers Docs-on-the-Cloud?

    Docs-on-the-Cloud is designed and administered by Cambridge Connections, LLC a Laserfiche Professional Development Partner. Cambridge Connections is certified as both an Amazon Independent Software Vendor and an Amazon Solution Provider. .Cambridge is also a development or ISV partner with Microsoft, IBM, Autodesk, Intuit, SAP, Sharp, Nuance, Signix and others, with over 25 years experience in document management applications.

    Docs-on-the-Cloud is offered exclusively through your Laserfiche reseller to assure first tier access and support. Contact your Laserfiche reseller for additional details.


Q: What can I do with Docs-on-the-Cloud?

    Docs-on-the-Cloud enables Laserfiche to run in the cloud. Docs-on-the-Cloud allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment. Docs-on-the-Cloud reduces the time required to obtain and boot new Laserfiche server instances to minutes. All of the features of Laserfiche are delivered without the need for an on-premise server.

Q: How can I get started with Docs-on-the-Cloud?

    To sign up for Docs-on-the-Cloud, contact your Laserfiche reseller or contact Cambridge Connections to be put in touch with one.

Q: How do I run Laserfiche in the Docs-on-the-Cloud environment?

    Once we have set up your server instance and created your Elastic IP address, your reseller will help you configure your Laserfiche server and provide you with Remote Access connection information. Your Docs-on-the-Cloud instance comes with all of the current Laserfiche installation executables already installed. Your reseller will also show you how the Laserfiche client and the Laserfiche web features work with your implementation.


Q: How quickly will I be up and running Laserfiche?

    In many cases, your Laserfiche server will be up and accessible within 48 hours of your request. The server instance itself can be configured in about an hour. It may take up to 48 hours for your Elastic IP information to propagate through DNS servers around the world.

    If you are an existing Laserfiche user, it may take additional time to upload your existing files to the server, depending on your local bandwidth and the size of your files.


Q: How do I load and store my files with Docs-on-the-Cloud?

    Docs-on-the-Cloud allows you to set up and configure everything about your instances from your operating system up to your applications. You can connect to your instance via a Windows Remote Connection. Drives can be mapped, and files transferred, in the same manner as if the server was on-premise.

Q: How do I access my server?

    Your reseller will provide you with an Administration user name and password with which you can access the server via Remote Connection. You have administrative control of the server. If you change your user name or password, and then forget it, we will be unable to access the server, and will need to restore it from a snapshot backup.

Q: Can I install other Windows Server applications on my Docs-on-the-Cloud server?

    Yes. The Windows Server will act just as any other server, and can be used to run additional programs. Be aware that performance may be influenced and you may wish to discuss instance size with your reseller. If you wish to run email from your server, be aware that we enforce default limits on the amount of email that can be sent from Docs-on-the-Cloud accounts. If you wish to send larger amounts of email from Docs-on-the-Cloud, you can apply to have these limits removed from your account.

Q: How quickly can I scale my capacity up?

    Docs-on-the-Cloud provides a truly elastic computing environment. Docs-on-the-Cloud enables you to increase or decrease capacity within minutes, not hours or days. You can commission one, hundreds or even thousands of server instances simultaneously. When you need more instances, you simply call your reseller, and Docs-on-the-Cloud will typically set up your new instances in a matter of minutes.

Q: What operating system environments are supported?

    Your Laserfiche implementation comes with Windows Server 2008 r2 Enterprise Data Version. Docs-on-the-Cloud currently supports a variety of operating systems including: RedHat Linux, Windows Server, openSuSE Linux, Fedora, Debian, OpenSolaris, Cent OS, Gentoo Linux, and Oracle Linux for use if you have other needs. For example, your Laserfiche Oracle database could run on a separate Linux server instance. We expect to expand to other platforms in future releases.

Q: How is this service different than a plain hosting service?

    We define Docs-on-the-Cloud as an optimized, private hybrid cloud offering, with a number of advantages over common hosting services:
    • Traditional hosting services generally provide generalized, pre-configured resources and services. Docs-on-the-Cloud differs fundamentally in the optimization, flexibility, control and significant cost savings it offers Laserfiche users. Your primary support, licensing, customization and business relationship remains with your Laserfiche reseller.
    • Your background services such as provisioning, optimization, snapshot and maintenance are supplied by Cambridge Connections, a Laserfiche Professional Development Partner and Amazon Web ISV and Solution Provider. This means that as either new Laserfiche or Amazon features are rolled out, your instances will be optimized to take full advantage of these capabilities. For example, Laserfiche 8.1 new support for SSL is already incorporated into Docs-on-the-Cloud configurations and instances.
    • The Amazon infrastructure is far superior to any normal Application Service Provider or rack-rental service. The scope and breadth of locations, pipeline capacity, support and innovation makes the underlying backbone of Docs-on-the-Cloud second to none.
    • Finally, you and your Reseller– not your hosting service – have completely control over your own server instance and router settings. This permits you to control access, configuration and connections back to your other IT resources. You can treat Docs-on-the-Cloud as your own personal Laserfiche data center with the benefit of Amazon robust infrastructure.

Billing


Q: How will I be charged and billed for my use of Docs-on-the-Cloud?

    Your Docs-on-the-Cloud reseller will provide you with your billing information. Most users will receive a regular bill for service for the month in advance for the term of their service contract. Your monthly fee includes your server instance, Windows Server 2008, monitoring, snapshot backups, and support. Additional charges may be applied for additional storage per the details of your agreement.

Q: When does billing of my Docs-on-the-Cloud systems begin and end?

    Billing commences when Docs-on-the-Cloud establishes your server instance at the direction of your reseller. Billing ends at the end of your agreement term.

Q: Are there additional charges billable by the-hour?

    Your Docs-on-the-Cloud instance is a dedicated 24/7/365 server specifically established for you. There are no other per hour charges.

Q: If I have two instances at different locations, will I be charged for data transfer between the instances?

    Your data transfer is included in the predetermined monthly charge based on the amount of storage you use. Additional charges may be applied for additional storage and transfer volumes per the details of your agreement.

Hardware Information


Q: What kind of hardware will my application stack run on?

    Your application will execute on a virtual computer that we call an instance. You have the choice of several instance types, allowing you to select a configuration of memory, CPU, and instance storage that is optimal for your Laserfiche implementation:

    • Basic
    • Professional
    • Enterprise Standard
    • Enterprise High-Memory

    You have full and exclusive access to an instance once you have commissioned it.

Q: How do I select the right instance type?

    Basic, Professional and Enterprise Standard Docs-on-the-Cloud instances have memory to CPU ratios suitable for most Laserfiche installations. Enterprise High-Memory offers a larger memory size for high throughput applications, including intensive database and memory caching applications. When choosing your instance type, you should consider the characteristics of your application with regards to resource utilization and select the optimal instance and size. Your reseller can help you determine the proper match.

Q: What is an Amazon “Compute Unit”?

    Docs-on-the-Cloud uses a variety of measures to provide each instance with a consistent and predictable amount of CPU capacity. In order to make it easy for you to compare CPU capacity between different instance types, we use the Amazon Compute Unit. The amount of CPU that is allocated to a particular instance is expressed in terms of these Compute Units. We use several benchmarks and tests to manage the consistency and predictability of the performance from a Compute Unit. One Compute Unit provides at least the equivalent CPU capacity of a 1.0-1.2 GHz 2007 Opteron or 2007 Xeon processor. Compute units will be equivalent to ever larger processing power over time.

Security


Q: How do I prevent other people from viewing my systems?

    You have complete control over the visibility of your systems. The Docs-on-the-Cloud security systems place your running instances into arbitrary groups. We then specify which groups may communicate with which other groups, and also which IP subnets on the Internet may talk to which groups. This allows us to control access to your instances in our highly secure environment. Your instance can also be secured with firewall access controls.

Q: Does Docs-on-the-Cloud support Laserfiche server SSL for data transfer?

    Laserfiche 8.1 and above contains support for native SSL secure communication between the Laserfiche server and client. Laserfiche SSL supports 256 bit encryption, sufficient for HIPAA and other document security standards. Docs-on-the-Cloud supports Laserfiche’s SSL implementation.

Q: Where can I find more information about security on Amazon?

    For more information on security, including publishing Amazon documentation on HIIPA and other security standards, click on www.amazon.com/security.

Elastic IP


Q: What is an Elastic IP?

    Public (IP) internet addresses are a scarce resource. There is only a limited amount of public IP space available, and Docs-on-the-Cloud is committed to helping use that space efficiently.

    When your Docs-on-the-Cloud instance is created, a unique, complex DNS identifier is instituted. To make this complex URL easier to use, you will be assigned a URL consisting of your unique prefix prepended to the docsonthecloud.com DNS. Your server identifier will be similar to ‘yourname.docsonthecloud.com’.

    This URL can then be used to register your server in the Laserfiche client or administrator, and as the server name in a Windows Remote Connection session.

    Your DNS entry will be broadcast, and should be available for use within 48 hours after your instance is created.


Q: Am I charged for my Elastic IP address?

    Your Elastic IP services are including in your Docs-on-the-Cloud service without additional charges.

Q: Do I need one Elastic IP address for every instance that I have running?

    No. You do not need an Elastic IP address for all your instances. By default, every instance comes with a private IP address and an internet routable public IP address. These addresses are fixed for the life of the instance.

Q: How long does it take to map an Elastic IP address?

    The map process currently takes several minutes from when your reseller instructs us to create the instance. Your DNS entry will be broadcast, and should be available for use within 48 hours after your instance is created.

Data Center Locations and Availability Zones


Q: What is the difference between Data Center Locations and Availability Zones?

    Each Availability Zone runs on its own physically distinct, independent infrastructure, and is engineered to be highly reliable. Common points of failures like generators and cooling equipment are not shared across Availability Zones. Additionally, they are physically separate, such that even extremely uncommon disasters such as fires, tornados or flooding would only affect a single Availability Zone.

    Within each Availability Zone, there are multiple Data Center locations. We maintain your primary Docs-on-the-Cloud instance on the Data Center geographically closest to your main IT location. This permits Internet connections with the fewest number of hops, optimizing access speed. Backup snapshots and failover locations are located at alternate Data Centers, and may be located in different Availability Zones to reduce risk of simultaneous unavailability.


Q: Is Docs-on-the-Cloud running in more than one region? When will Docs-on-the-Cloud be expanding to new regions?

    Yes, Docs-on-the-Cloud is running in four regions, each of which has multiple Availability Zones. The regions are US East (Northern Virginia), US West (Northern California), EU (Ireland), and Asia Pacific (Singapore). We will expand to each new or expanded Amazon Zone as soon as it becomes available.

Data Storage and Backup


Q: What happens to my data when my instance terminates?

    The data will persist only as long as that instance is alive. However, a snapshot of the instance will be permanently stored and can be reinstated by contacting your reseller.

Q: Can my Laserfiche implementation be moved back to an on-premise server?

    Yes. Laserfiche on your instance acts just like it would on any other server. Your reseller can help you move your implementation using the same techniques that would be employed if you were replacing an on-premise server.

Q: Are my data files stored sequentially?

    Your data files are broken up and stored across multiple drives and volumes. Any attempt to gain access to files by accessing sequential drive locations will fail.

Q: What are snapshots, and why do you use them for backups?

    Docs-on-the-Cloud backup is provided via snapshot technology. Each day, a “snapshot” image of your entire instance is created, which includes all of the configuration, settings, programs, data and security at that time. This snapshot is stored in case a recovery is necessary.

    Snapshots can be created more frequently during the day as an optional feature. Contact your reseller to determine a schedule and to get pricing information.

    Snapshots are used to avoid the configuration or incompatibility problems that can occur with other backup techniques. If a snapshot is needed to recover, a new instance will be created that will be the exact reproduction of your server when the snapshot was taken.

    Because we are using snapshots of the entire server, we cannot recover individual files independently. To recover a specific file, the snapshot will be installed on a new instance, and you can attach to that new instance to recover your file.


Q: Are snapshots versioned? Can you use an older snapshot to do a point-in-time recovery?

    Each snapshot is given a unique identifier, and we can create volumes based on any of their existing snapshots.

Q: Do you offer encryption on volumes or snapshots?

    As a default, we do not do volume or snapshot encryption. If encryption is important to you, we can run an encrypted file system on top of your instance. Contact your reseller for information and pricing.

Monitoring


Q: What is the minimum time interval granularity for the data that is monitored?

    Metrics are received and aggregated at 1 minute intervals.

Q: Is there an additional charge for monitoring?

    Standard two week monitoring data is included in your service price. If you want to archive metrics beyond 2 weeks you can do so by subscribing for that optional service. This optional extra monitoring charge does not vary by Docs-on-the-Cloud instance type. Contact your reseller for additional information.

Q: Which operating systems are supported?

    We receive metrics for all Docs-on-the-Cloud instances for any operating system currently supported by the Docs-on-the-Cloud service.

Q: What is the period of monitoring for a Docs-on-the-Cloud instance?

    You can retrieve metrics data for any Docs-on-the-Cloud instance up to 2 weeks from the time we start to monitor it. After 2 weeks, metrics data for a Docs-on-the-Cloud instance will not be available. If you want to archive metrics beyond 2 weeks you can do so by enrolling for that optional service. Contact your reseller for additional information.

Q: Can I access the metrics data for a terminated Docs-on-the-Cloud instance or a deleted Elastic Load Balancer?

    Yes. We store metrics for terminated Docs-on-the-Cloud instances or deleted Elastic Load Balancers for 2 weeks.

Failover and Elastic Load Balancing


Q: Does Docs-on-the-Cloud support immediate Failover or Elastic Load Balancing?
    Yes, Failover and Elastic Load Balancing support are available as optional services. Contact your reseller for additional information.

Q: Which operating systems does Elastic Load Balancing support?
    Elastic Load Balancing supports Docs-on-the-Cloud instances with any operating system currently supported by the Docs-on-the-Cloud service.

Q: Which protocols does Elastic Load Balancing support?
    Elastic Load Balancing supports load balancing of applications using HTTP and TCP protocols.

Q: Can I use a single Elastic Load Balancer for handling HTTP and HTTPS requests?
    Yes, you can map the HTTP port 80 and HTTPS port 443 to a single Elastic Load Balancer.

Q: How many connections will my load balanced Docs-on-the-Cloud instances need to accept from the Elastic Load Balancer?
    Elastic Load Balancer does not cap the number of connections that it can attempt to establish with your load balanced Docs-on-the-Cloud instances. You can expect this number to scale with the number of concurrent HTTP requests (for HTTP routing) or the number of concurrent TCP connections (for TCP routing) that the Elastic Load Balancer receives.

Docs-on-the-Cloud Running Microsoft Windows and Other Third-Party Software


Q. Can I use my existing Windows Server license with Docs-on-the-Cloud?
    No, Microsoft Windows Server licensing does not currently support using your existing Windows license in Docs-on-the-Cloud or any other cloud environment. We encourage you to work with your Microsoft account representative to understand licensing options.

Q. What software licenses can I bring to the Windows environment?
    Laserfiche licenses supplied by a Laserfiche VAR can be installed on Docs-on-the-Cloud instances. Specific software license terms vary from vendor to vendor. Therefore, we recommend that you check the licensing terms of your software vendor to determine if your existing licenses are authorized for use in Docs-on-the-Cloud.

Microsoft Windows Server License Mobility Pilot


Q. Is there a pilot program to use my existing Windows Server license with Docs-on-the-Cloud?
    Docs-on-the-Cloud, Amazon and Microsoft are working on a pilot program to allow users to Bring the Own Software. We can explore the opportunity to do this on a case-by-case basis. If you are interested, contact your reseller.

Q. What are the pilot eligibility criteria?
    To participate in this pilot, Microsoft requires that you meet the following criteria:

    · Your company must be based (or have a legal entity) in the United States

    · Your company must have an existing Microsoft Enterprise Agreement (EA) that is valid for a minimum of 12 months after your entry into the pilot

    · You must have already purchased Software Assurance from Microsoft for your EA Windows Server licenses

    · You must be an Enterprise customer (Academic and Government institutions are not covered by this pilot)


Q. What Microsoft software is eligible to be used with the Windows Server Mobility pilot?
    Only Standard, Enterprise, and Datacenter Editions of Windows Server licenses are eligible to be used with the Windows Server License Mobility pilot. Microsoft SQL Server, Microsoft Office SharePoint Server, and other Microsoft software is excluded from this pilot program. As always, please contact your Microsoft sales representative if you have questions regarding your specific terms associated with your licenses.

Docs-on-the-Cloud Running IBM


Q. Can I include IBM software in my Docs-on-the-Cloud instance?
    A number of IBM software packages are available for use on Docs-on-the-Cloud instances, including but not limited to:

    · DB2 Express or Workgroup
    · Informix Dynamic Server Express or Workgroup
    · Lotus Forms Turbo
    · Lotus Web Content Manager
    · Mashup Center
    · Tivoli Monitoring
    · Websphere Application Server
    · Websphere sMash
    · Lotus Web Content Management/IBM WebSphere Portal
    · InfoSphere DataStage/Quality Stage
    · WebSphere eXtreme Scale

    Additional packages are being added regularly. Contact your reseller for information about any of these offerings.

Q. Can I use my IBM licences for these packages?
    If you already have an existing IBM license, you may also have the ability to run that license on your Docs-on-the-Cloud instance. Contact your reseller for assistance in determining your licensing details.

Service Level Agreement (SLA)


Q. What does your Docs-on-the-Cloud Service Level Agreement guarantee?
    The Docs-on-the-Cloud SLA guarantees 99.95% availability of the service within a Region over a trailing 365 day period.

Q. How do I know if I qualify for a SLA Service Credit?
    You are eligible for a SLA credit if the Region that you are operating in has an annual availability of less than 99.95% as measured over a trailing 365-day period.